swimwearcollection web store FAQ section

All our swimwear are free shipping via Epacket or Post airmail. If you need faster shipping as EMS or DHL, please contact us to pay the extra shipping fee. After received the payment we will send you the package via EMS or DHL. Epacket (United States Only): 10-18 business days Post Airmail (World Wide): 15-28 business days EMS(World Wide): 7-15 business days DHL(World Wide): 5-9 business days All these shipping time are estimated, it may have shipping delay due to uncertain problem during the transit. All your understanding will be highly appreciated. If you have any question with the shipping problem, please feel free to contact us at [email protected]

We attach importance to the quality of product and services, so before sending the parcel out, we have to check the product twice again and packaging by ourselves. In which situation, we might not give you a refund? 1. For parcel arrived at the post office, but the customers didn't pick up before the deadline, the parcel will return to us or throw away by the post office, if the parcel get lost in this case, we won't give you any refund. Also the wrong shipping address and wrong mobile number caused lost parcel, we won't take responsibility. 2. For size not suitable, we highly recommend you read the size chart and choose the size carefully before place the order, for we won't take any responsibility for the wrong size choosen. But if the size are smaller or larger than the common size, we will give you a partial refund or coupon for your new order to order the suitable size items. How to deal with, if the item is defective? We are sorry that the item is defective, and we will actively deal with such incidents. We also need your help. First: If the item is defective, please notify us within 3 days of delivery. Second: please shoot the picture of the item is defective, and then send the picture to us by email, so that I could submit them to our Technical Director, after she check and agree, we will add the news to your next order for free. Third: if we could not Identification. All items must be returned in their original condition, in order to qualify for a refund or exchange of goods. The buyer is responsible for all shipping costs incurred. But in order to compensation for the loss of customers, through our assessment, we will give your some more discounts on the next order.